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Frequently asked questions
Questions?
Can't find what you're looking for? Our team is here to help!
Do you offer free UK delivery?
Yes! We offer free delivery on all orders across the United Kingdom, with no minimum spend required.
When will my order arrive?
Orders are processed within 1–2 business days, Monday to Friday. Once shipped, delivery typically takes an additional 5–7 business days. You can expect to receive your order within approximately 6–9 business days in total.
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with your tracking number and link.
You can also follow your order at any time through our online tracking page HERE.
Can I change or cancel my order?
You can cancel or make changes to your order at any time before it has been shipped. To request a cancellation or modification, please contact us as soon as possible at info@marcellahaus.com .
Once your order has been shipped, any changes will need to be handled through our standard returns process.
How do I find my size?
Most of our product pages have a size guide in centimetres and inches for accurate measurements.
Between sizes? Get in touch and we'll help.
info@marcellahaus.com
Monday to Friday | 09:00 -17:00 (GMT)